What are the options when you need a break?
We split the options by length. A timeout lasts 24 hours, 7 days or 30 days, and it blocks all logins and marketing for that period without closing the account permanently. Self exclusion runs from 6 months up to 5 years and is binding for the entire period chosen, with no early lift available under any circumstances. Account closure ends the relationship entirely, with any remaining balance paid out to the verified withdrawal method on file and the account permanently retired from our systems.
Most players who pause never need to escalate beyond a timeout. A 7 day timeout is the most popular option and tends to do its job quietly: a week away breaks the pattern, the calendar moves on, and the next session is usually a healthier one. If a week is not enough, the 30 day option exists for that exact reason. Anything heavier than a month sits in the self exclusion category and brings the longer term protections that come with it.
How do you take a short timeout?
Sign in, open Account, tap Safer Gambling, and the timeout selector is at the top of the page. Choose 24 hours, 7 days or 30 days and confirm with your password. The timeout begins immediately and any pending bonuses are returned to your withdrawable balance for the duration. You can withdraw any remaining funds in the normal way before the timeout starts or after it ends. There is no fee, no penalty and no marketing during the timeout.
If you cannot reach the account because you have already locked yourself out, reach our live chat link in the footer and a support agent will apply the timeout on your behalf in under two minutes. We will ask a couple of identification questions to confirm the request is genuine. The same conversation can also raise the deposit and loss limits on the account once the timeout ends, which is a sensible step if the urge to come back hard is something you would like to manage in advance.
How does longer self exclusion work?
Self exclusion is selected the same way as a timeout: Account, Safer Gambling, Self Exclusion, choose the length, confirm. The available durations are 6 months, 1 year, 3 years and 5 years. Once activated, the account is closed for the chosen period, all marketing channels are stopped, any pending bonuses are released to the withdrawable balance and the remaining funds are paid out to the verified method on file inside three business days. Login attempts during the period are rejected with no negotiation.
When the exclusion period lapses, the account is not automatically reopened. You have to actively request reactivation, and we ask a short series of questions about how the period went before we agree. The reactivation review is intended to be a checkpoint rather than a barrier; most players who ask for it are reinstated within 24 hours. If we have any concern that the original reason for the exclusion has not been addressed, we will suggest extending the exclusion or recommend a chat with a free Australian support service before we reopen.
How do you close the account permanently?
Permanent closure is the final option and we treat it as exactly that. To request it, open a live chat with our support team, tell us you would like the account closed, and confirm with the password and the answer to the security question on file. The closure becomes effective immediately. Any remaining funds are paid to the verified withdrawal method, any pending bonuses are voided, the marketing channels are stopped and the account is locked. We retain the regulatory minimum of identity and transaction data for the retention period set out in the Privacy Policy and nothing further.
If you change your mind in the future, you cannot reopen the closed account. You can apply for a new account from scratch, which we will review against our standard checks before approving. The previous account history is not transferred and any previous VIP tier or loyalty status is not carried across. The fresh start is genuine on both sides. For most players this is the right approach; for players who want a long term pause without losing the account altogether, self exclusion is the better option.
What happens to your bonuses, free spins and loyalty points?
During a timeout, any pending bonuses and free spins are paused for the duration and resume the moment the account is active again. Active wagering progress is preserved, which means a session that was halfway through clearing a welcome tier picks up at exactly the same point on your return. Loyalty points are untouched and continue to accrue interest under the standard rules.
During a self exclusion or after a permanent closure, pending bonuses and free spins are forfeit. Loyalty points held at the time of the exclusion are converted to their equivalent cash value at standard rates and added to the withdrawable balance so they are not lost. Active tournaments at the moment of closure are settled at the current ranking and any prize entitlement is paid into the withdrawable balance before the closure completes. The cashier shows the final settlement in your transaction history so you have a clear record.
Are there blocks beyond your Slots of Vegas account?
Yes, and we strongly recommend pairing any self exclusion with device level and bank level controls if you want the protection to be as solid as possible. Most Australian banks now offer a gambling block on debit and credit cards, which can be switched on in the bank's mobile app and prevents card transactions to gambling merchants. Bank blocks are usually independent of any casino side action and add a meaningful second layer.
Device blocks work at the operating system level. On iOS, Screen Time can be set to block adult or gambling categories with a parental control passcode that someone else holds. On Android, parental control apps like Family Zone, Qustodio and Net Nanny offer the same. On Windows and macOS, Cold Turkey Blocker is a popular tool that runs at the system level and is genuinely difficult to bypass. The combination of casino exclusion, bank block and device block is the most resilient approach if you have struggled to stay away in the past.
Where can you get help during a break?
Gambling Help Online (gamblinghelponline.org.au) is free, confidential and available around the clock by phone, webchat and email. The phone line on 1800 858 858 connects to a counsellor anywhere in Australia. Lifeline on 13 11 14 covers urgent mental health support. Each state runs its own gambling help line as well. For more information on the services and tools available across the industry, our Get Help page lists every relevant Australian organisation with a direct link.
If you would prefer to talk things through with our team rather than start with a helpline, the safer gambling inbox at safe@slotsofvegas.live is monitored by trained staff during normal business hours and the responses are confidential. We will never use a help request as a marketing trigger and the conversation is not visible to standard support agents. We would much rather you wrote to us early than waited until the situation became harder to manage.
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